Privacy Policy

Last Updated: 05-12-2025

Ultrahigh Vacuum Solutions LLP (“Company”, “we”, “our”, “us”) operates the websites ultrahivac.in and store.ultrahivac.in.
We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our websites, products, and services.

By accessing or using our platforms, you agree to the terms of this policy.

🟦 1. Information We Collect

We collect information to provide better service and ensure smooth order processing.

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • GST details (for B2B customers)

  • Company details (if provided)

B. Technical Information

  • IP address

  • Browser name & version

  • Device type

  • Operating system

  • Cookies and tracking data

C. Transactional Information

  • Order details

  • Payment confirmation

  • Communication history

  • Return/refund records

D. Optional Information

  • Inquiry or Request-a-Quote details

  • Customer support interactions

  • Uploaded documents (if any)

🟩 2. How We Use Your Information

We use collected data to:

  • Process and fulfill orders

  • Provide customer support

  • Respond to RFQs and technical inquiries

  • Verify payments

  • Improve website functionality

  • Send important updates or policy changes

  • Enhance product offerings

  • Prevent fraudulent activities

We do not sell your personal information to any third parties.

🟧 3. Sharing of Information

We may share information with:

✔ Service Providers

  • Logistics / courier companies

  • Customer support tools

  • IT and hosting providers

✔ Payment & Banking Partners

Since all payments are bank transfers, your bank details are used only for reconciliation.

✔ Legal Requirements

We may disclose information if required by:

  • Court order

  • Government agencies

  • Law enforcement

We ensure all third parties maintain confidentiality.

🟨 4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve site speed and performance

  • Remember user preferences

  • Track analytics

  • Provide personalized content

  • Enhance security

Users may disable cookies in their browser settings, but some features may not work properly.

🟥 5. Data Security

We take data security seriously and follow:

  • SSL encryption

  • Access control

  • Regular server audits

  • Database security practices

However, no method of transmission over the Internet is 100% secure.

🟪 6. Your Rights

You may request:

  • Access to your data

  • Correction of inaccurate details

  • Deletion (where legally permitted)

  • Restriction of processing

  • Withdrawal of consent

Requests can be made via email to support@ultrahivac.in.

🟦 7. External Links

Our websites may contain links to third-party sites.
We are not responsible for the privacy practices of those websites.

🟩 8. Data Retention

We retain your data for:

  • As long as necessary to fulfill orders

  • Legal, financial, or regulatory obligations

  • Warranty and post-sales support requirements

Data no longer required is securely deleted.

🟧 9. Children’s Privacy

Our websites are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

🟨 10. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted with an updated “Last Updated” date.

🏢 11. Contact Information

For privacy concerns, contact:

Ultrahigh Vacuum Solutions LLP
📍 No.1, 3rd Cross, 2nd Main Road,
Somasundara Palya, HSR 2nd Sector,
Bangalore – 560102, Karnataka, India
📧 support@ultrahivac.in
📞 08042056543