Refund Policy

REFUND POLICY – Ultrahigh Vacuum Solutions LLP

Last Updated: 05-12-2025

At Ultrahigh Vacuum Solutions LLP, we manufacture and supply high-precision vacuum components, fittings, pumps, accessories, and custom-engineered products.
We strive to ensure quality and accuracy in every order. However, if a refund is required, please review the details below.

🔁 1. Refund Eligibility

Refunds are offered only under the following conditions:

✔ Wrong Product Delivered

If you receive an item different from what you ordered.

✔ Damaged Product (Transit Damage)

If the product is damaged during shipping.
Must be reported within 48 hours of delivery.

✔ Manufacturing Defect

If the product has a verified manufacturing defect after inspection.

✔ Order Cancellation BEFORE Dispatch

If you cancel an order before it is dispatched.

❌ Refunds Not Eligible For

Refunds are not applicable for:

  • Custom-fabricated or made-to-order items

  • Products used or installed

  • Consumables such as O-rings, gaskets, greases, etc. (once opened)

  • Products damaged due to misuse or improper handling

  • Items returned without original packaging

  • Items returned after 15 days

  • Clearance, special-order, or bulk procurement items

🛠️ 2. Refund Process

To initiate a refund:

  1. Contact us at support@ultrahivac.in or 08042056543

  2. Provide:

    • Order ID

    • Photos/videos of the product

    • Description of issue

  3. Ship the item back to our address (if required)

  4. Technical inspection is performed

  5. Refund is approved or declined based on inspection

🏦 3. Refund Method

As Ultrahivac accepts only bank payments, refunds will also be processed only via bank transfer.

Refund will be issued to the same bank account used for payment.

⏳ 4. Refund Timeline

  • Once approved, refunds are processed within 7 business days

  • Processing time may vary depending on banking partners

  • Customers will be notified once the refund is initiated

📦 5. Return Shipping Costs

  • If product defect is verified → Ultrahivac covers shipping

  • If the return is due to customer’s mistake or change of mind → customer bears shipping cost

⚠️ 6. Inspection & Verification

Refund approval is subject to:

  • Item condition

  • Original packaging

  • Serial number and invoice verification

  • Technical assessment by our engineering team

If the product does not qualify for refund, it will be returned to the customer.

🏢 7. Contact for Refunds

Ultrahigh Vacuum Solutions LLP
No.1, 3rd Cross, 2nd Main Road,
Somasundara Palya, HSR 2nd Sector,
Bangalore – 560102, Karnataka.
📧 support@ultrahivac.in
📞 08042056543